FAQ

How do I return an order?
Please click here for information on returns and exchanges.

How can I track my order?
eeworkwear.com sends an automated confirmation of your order which will contain your order number. Simply email your request to us with your order number in the subject line. We offer UPS Ground shipping, which allows us to provide you with tracking information for all orders with eeworkwear.com as soon as the information is available to us.

How can I change my order or add to it?
Once you've submitted your order, it's important for you to know that in-stock items are generally processed for shipment within 24 hours or on the next business day if the order is received on a weekend.

Contact our E Edwards Work Wear customer service dept. by email or phone (913-262-2350) to request a change in your order. If the order has not been processed, we'll gladly make adjustments to ensure your order is processed as you intended!

What is your back-order policy for items that are out of stock?
In the event an item is temporarily out of stock when you place your order, we will check on deliverability with our manufacturer and contact you with a ship date if it can not ship immediately. Note that we keep any items on order, unless you instruct us otherwise or the manufacturer informs us the item is not timely available.

I am purchasing items as a gift, and the recipient shares an email address with me. What info will the confirmation email contain?
E-mail order and tracking requests will contain information about individual items in your order. You may want to inform the gift recipient not to open the confirming email, so that you may keep it a surprise!

Can I place my order by email?
For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to use our secure server, you can always place your order by phone at (913) 262-2350 or by fax at (913) 272-0626.

When will my credit card be billed?
Your credit card will first be checked for proper authorization with your local bank. When your order is processed for shipment, it is billed as processing is completed.

Will I be charged sales tax on my order?
Currently we only charge sales tax on orders shipped to Kansas or Missouri addresses, as this is where we have retail brick and mortar stores located.

I forgot my password. What do I do?
If you have forgotten your password, there is a link on the log-in page for your account. Simply fill out the form and your password will be e-mailed to your inbox.

How do I change my email address or password?
If you have a different email address than you previously used to shop on our site, simply create a new account by clicking the login button and filling out the form using your most current and accurate information.

What is your policy for returned checks due to insufficient funds?
Checks returned for insufficient funds may charged a $50.00 service fee.

Do you take international orders?
Please contact us regarding shipments outside of the United States and Canada.

What is a CCV numbers and why do you require it for purchase?
CCV stands for Card Code Verification. The CCV number is a three or four digit number on your credit card, in addition to your account number. This number was created to help protect you (and other merchants) from credit card fraud. Essentially someone must have actual possession of your credit card to make a purchase online/over the phone. We require the CCV number on credit card so that someone with just a credit card number is unable to use it. This number is not stored on-line or retained by eeworkwear.com. The CCV is found on each of the following cards in these places:

• Visa: The CCV is a three digit number on the back of your Visa card. The full credit card number is reprinted in the signature box, and at the end of the number is the CCV.
  
  
• MasterCard: The CCV is a three digit number on the back of your MasterCard. The full credit card number is reprinted in the signature box, and at the end of the number is the CCV.
  
  
• Discover: The CCV is a three digit number on the back of your Discover card. The full credit card number is reprinted in the signature box, and at the end of the number is the CCV.
  
  
• American Express: The CCV is a four digit number on the front of the card above the credit card number on either the right or left side of your Amex card.

Was my credit card charged twice or overcharged?
We bill your credit card as your order is processed and shipped. Please note that when we receive your credit card order, the amount required for purchase must first be authorized by our credit card payment processor. Authorization effectively reserves the amount of your purchase on your credit card account, but in no instance does authorization create a duplicate charge to your credit card account.